IT Support Specialist - Dallas

The IT Support Specialist will perform professional level services working closely with the executive team as well as all departments. The position requires extensive knowledge of computers, computer software and systems. The responsibilities of the IT Support Specialist are to lead large IT projects including the design and deployment of new IT systems and services, monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure, Help define IT infrastructure strategy, architecture, and processes, Analyze business requirements, Assess vendors and develop test strategies for new hardware and software, trouble shoot hardware and software issues related to internal IT, maintain data security measures and manage the employee help desk. These responsibilities and tasks will be coordinated with the company executive team.

ESSENTIAL FUNCTIONS

Average Percent of Time
50% • Processing daily employee and system demands and troubleshooting
30% • IT design and deployment of services and systems
20% • New hire and termination set up

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

High-level knowledge of commonly used software, hardware and applications
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Resolving IT support requests from employees
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Generating sign ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed